Enterprise Onboarding - UX Case Study
UX Case Study: Enterprise Onboarding
"Enterprise" represents this project pseudonymously due to confidentiality agreements. Core details (challenges, solutions, outcomes) remain accurate.
What I do
- Experience Owner - UX design
- Writing
- Research
- Project Management
My Tools
- Sketch
- Invision
Objective
Simplify the onboarding process for everyone involved, providing a smooth experience for managers, new employees, contractors, mentors, and administrators.
Offer a flexible solution that works well on desktops, mobiles, iPads, and other devices, ensuring a uniform user experience.
Enhance visibility and completion times by centralizing tasks and information.
- New Hire Profile:
Clicking on a new hire's profile shows key details like start date, location, and a visual progress bar indicating their onboarding phase. New hires and managers can view specific activities and their completion status for detailed insights.
- Manager Connect
Clicking on the “Connect with your manager” task on new hire’s profile will take the user to a page with their manager's info. This screen is designed for a new hire to connect with their manager to facilitate seamless communication and foster a sense of support and guidance from day one. The screen features a user-friendly interface that empowers the new hire to initiate contact with their manager effortlessly while providing valuable context and resources for a successful onboarding experience and a smooth transition into the organization.
Outcome
The Onboarding project successfully delivered significant improvements through user- centered design, extensive testing, and a focus on key business goals. Here's a closer look at the project's impact:
Over 500 screens (user journeys) were designed, with extensive testing across various personas to tailor the platform for the organization's 200,000+ employees, ensuring a wide-ranging applicability and inclusivity.
Received high praise for its ease of use, clean design, and supportive features, achieving an exceptional usability score above 80.
Expected to cut employee turnover by 30%, save over 100,000 manager hours, and reduce support costs by $3 million annually, enhancing new hire integration and supporting organizational goals.